Legal
Privacy Policy
Last updated: June 2025
Contents
Compass Flooring is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under UK GDPR.
1. Who We Are
Compass Flooring is a flooring installation business based in Great Yarmouth, Norfolk, UK. We are the data controller for personal information collected through this website and via our quotation and enquiry process.
You can contact us at: Great Yarmouth, Norfolk, UK. Our contact details are on the Get a Quote page.
2. What Data We Collect
We may collect the following personal data when you use our website or contact us:
- Full name
- Email address
- Phone number
- Postcode and property address
- Details of your flooring enquiry (service type, property type, message)
- How you heard about us
We collect this data when you submit our online quotation form. We do not collect any sensitive personal data (such as health or financial data).
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your quotation request or enquiry
- To arrange site surveys and home sample visits
- To provide and manage our flooring installation services
- To send you follow-up communications related to your enquiry
- To improve our website and services
4. Legal Basis for Processing
We process your personal data under the following legal bases (UK GDPR Article 6):
Legitimate Interests
Responding to your enquiry and providing a quotation for our services.
Contract Performance
Processing data necessary to carry out work you have contracted us to perform.
Legal Obligation
Retaining records as required by UK tax and business law.
5. Data Sharing
We may share your data with trusted third-party service providers who assist us in operating our business, including:
- GoHighLevel (CRM and pipeline management) to manage your enquiry and quotation
- Website hosting and analytics providers
We do not sell your personal data to third parties. All processors are contractually bound to handle your data securely and only for the purposes we specify.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy. For active customers and ongoing contracts, we retain data for up to 6 years after the completion of work, in line with UK statutory limitations. Enquiries that do not result in work are typically retained for 12 months.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of data we hold about you.
Right to Rectification
Ask us to correct inaccurate data.
Right to Erasure
Request deletion of your data ('right to be forgotten').
Right to Restrict Processing
Ask us to limit how we use your data.
Right to Portability
Receive your data in a portable format.
Right to Object
Object to processing based on legitimate interests.
To exercise any of these rights, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website may use cookies for analytics and performance purposes (e.g. understanding how visitors use our site). We do not use cookies for advertising or tracking across other websites. You can control cookies through your browser settings at any time.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your data.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch: